When it comes to improving or upgrading customer experience, a lot of businesses are struggling even with the basics of it. Especially, if it’s a small business or new start-up chances are the core team won't have the funds to get a CX expert on board. In such a situation, resource over the internet is their greatest help.
To make this process a bit easier for all businesses, we have a set of top 12 customer experience blogs, that are a must-read if you want to improve your CX and gain more and more customers.
1. CX Journey Inc.
CX Journey is a global consulting firm in the customer experience strategy. Attracting a large number of readers to its blog every year, the CX Journey’s blog offers its readers a mix of customer experience, employee experience, customer service, the voice of the customer, and leadership-related blogs.
Founded by Annette Franz, the website’s blog features topics pertaining to the delivery of improved customer experience and what lies ahead in the journey.
2. My Customer
Guiding its readers with simple tricks to engage and serve customers globally, My Customer is the best online platform that empowers its readers with some simple tricks to improve their customers' journey and experience. It assists its readers with some great insights into engaging and serving their customers throughout their journey, from purchasing to beyond.
Published by SIFT, a leading B2B publisher specializing in online and interactive professional communities, their core focus stays on data-driven marketing and customer experience management.
Founded and presided by Jeanne Bliss who is also the co-founder of The Customer Experience Professionals Association (CXPA), Jeanne has been contributing towards the betterment and development of the customer experience industry for over 20 years.
A highly recommended CX speaker who has addressed various high-profile conferences and corporate events, Jeanne shares regular CX insights on her blog and keeps her readers engaged and informed with her highly curated content.
A consultant and advisor in the customer experience domain, Arian Swinscoe holds extensive experience 16 years in developing customer-centric strategies to enable the growth of large and small businesses. He has a keen interest in helping organizations that are focused on attaining their employees' and customers' satisfaction as well as wanting to attain their own level of greatness.
One must visit Arian Swinscoe's Blog if he/she wants to gain an understanding of customer experience, customer journey, customer retention, branding, business development, and a lot more.
Blake Morgan is a skilled speaker and thinker in the customer experience domain. After the success of her first book on customer experience, she is now working on her second book on customer experience with HarperCollins. Her expertise lies in delivering keynote speeches, handling on-stage Q&A, sharing thought leadership content, and YouTube content, and also acting as a moderator.
On Blake Morgan's Blog, you can find a wealth of information on customer experience, the changing role of technology in delivering improved customer experience, and a lot more.
6. MK Insights
This is a blog section on the brand website of MattsenKumar LLC, a pioneer in establishing and transforming contact center operations for leading organizations across the globe.
Aimed at sharing the latest information about the ongoing trends of the contact center industry, follow MK Insights to stay updated about the customer experience market.
For over 15 years, MattsenKumar LLC has embraced quality in all its activities. And, they proudly maintain that in all their customer services.
A customer experience blog by one of the reputed and recognized New York Times #1 Bestselling authors, Joseph A. Michelli, Ph.D., C.S.P., is a coveted speaker, author, and organizational consultant. His blog, The Michelli Experience is a clear reflection of the ways in which he can help businesses adopt exceptional business practices to deliver exceptional customer experience.
The consulting services, keynote and workshop presentations, and bestselling books offered to some of the world's leading customer experience companies have enabled them to stay focused and continue their process of growth.
This one is a part of the Catalyst Media Network, a global sports marketing company, which shares insights into some of the latest marketing, sales, and customer experience news and information. The best part of Customer Experience Insight is that it is not just focused on sharing updates about the customer experience market but also on helping professionals understand what's working and not working to improve customer retention scores.
9. Shep Hyken’s (Customer Service Blog)
Managed by the customer service and experience expert and the Chief Amazement Officer (CAO) of Shepard Presentations, this blog shares everything and anything about customers. From sharing tips on improving customer service and customer experience, this blog also helps one develop a broader understanding of enhanced customer care, customer loyalty, employee engagement, and much more.
Do check his website Shep Hyken, as you would also get to listen to some amazing podcasts of Shep interviewing experts like Ryan Minton and Brian Sprinkle from the industry.
Owned and managed by Qualtrics, this is a blog by the Temkin Group, a leading customer experience (CX) research, consulting, and training firm. Enabling customers to craft their own success stories, this blog helps many leading brands draft their transitioning journey towards customer-centricity and attain improved brand loyalty.
Refer Experience Matters blog to enhance your understanding of customer experience, factors that directly affect your customer behavior and various others.
Handled and managed by John DiJulius, The Customer Experience blog is an excellent platform that empowers its readers with some excellent information on delivering exceptional customer experience.
Being a successful entrepreneur and an excellent international-level customer experience consultant, John's blogs are a pool of information on delivering exceptional customer experience to boost results.
12. People Metrics
Helping clients to measure and improve patient experience, B2B client experience, and B2C customer experience, this blog is a knowledge bank for those looking for ways to improve customer experience.
The People Metrics shares regular updates with its readers and helps them understand the tricks to deliver a better customer experience, creating a customer-centric culture, and others. Don’t miss checking this one out regularly or at least, more frequently.
Bookmark these 12 Customer Experience (CX) Blogs Today!
Conclusion
There’s no dearth of information on customer experience and the blogs/websites that carry such information. The idea here is to share with you the list of the top 12 customer experience blogs that contain more than enough information to enhance your knowledge. Do you think we have missed any that should have its name on the list? Let us know in the comment box below.
If you think this post was helpful, then check out the upcoming CX trends. So, that your innovation department can innovate around them to elevate your business.
Also, if you need any help regarding your business’ customer experience connect with us anytime at anjali@c-xcel.com or call us at +91 9599496661.
You can also listen to us on our C-Xcel podcast!
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